With over 19 years experience in senior, leadership roles in high profile, politically sensitive environments I have a proven track record in leading complex organisational, operational and cultural changes and delivering improvements in the quality and value of “in house” and outsourced services and operations.
Through these roles I have led numerous complex change and transformation projects focused on improving the quality of service to customers while reducing back office costs and embedding new working practices and cultures into operations. I can point to a strong track record of successfully managing complex high profile operations, driving through difficult changes and dealing with challenging stakeholders in a highly charged political environment. These roles have provided me with extensive exposure to Government led scrutiny, the media and diverse stakeholders.
I have played a lead role in a number of world renowned schemes such as the implemented of the London Congestion Charging Scheme & later the London Low Emission Zone, Barclays Cycle Hire Scheme since 2009 the licensing of London’s world famous and iconic Black cabs and drivers.
BW Group is a compliance and enforcement services business that provides IT solutions, debt recovery and enforcement services to Local and Central Government departments across the UK from three offices in London, Lancaster and Darlington.